FAQ

Frequently asked questions

We are happy to answer any questions you may have before your stay with us.
If you can't find the answer you're looking for, please send us a message.

lean-luxury concept

What does lean luxury mean?

We offer only what is truly necessary for a sustainably inspiring and inspiringly sustainable stay away from everyday life – but in the best possible quality. In that way, we create a special, sometimes luxurious, yet resource-saving and therefore affordable experience for you in our boutique hotel.

What do we consciously choose not to have in our hotel?

minibars, as our central honesty bar allows us to offer a much wider range of drinks around the clock. We also save energy and thus protect the environment.
TVs, as we would like to encourage you to instead take advantage of the experiences our region has to offer, as well as those available directly in our house. Our listed half-timbered house features unique spaces for retreat and gathering. We have an exciting selection of renowned newspapers and magazines, fascinating coffee table books and a fine selection of classic literature available for you to enjoy.
orange juice, as we focus on short supply chains and therefore our breakfast juices are made from regional fruit, which is processed directly by a farm in Glottertal.

These are, of course, just a few examples – probably the most unconventional ones.
We see it as our duty to live our concept holistically and consistently. We would be delighted if our approach convinces you.

Check In & Out, Payment

At what time can I arrive and check in?

The hotel rooms are available from 3 pm. We are on hand at reception from 3 pm to 8 pm to welcome you personally. On arrival, we invite you to enjoy a glass of Glottertäler sparkling wine. If you are planning to arrive before 3 pm or after 8 pm, please contact us in advance so that we can prepare everything for your arrival.

What time do I have to check out and leave?

Your hotel room is at your disposal until 11 am on the day of departure. We are happy to store your luggage with us if you would like to collect it at a later time. If you would like to go hiking or cycling on your day of departure, you are welcome to use our bathroom for a refreshing shower afterwards to start your journey home refreshed.

How do I pay?

Payment is due at checkout. We accept EC/Girocard, Mastercard, VISA, VPay, and Maestro. Please note that we do not accept cash.
If you have selected a non-refundable booking option, the travel price will be charged to the credit card you provided immediately after booking.

children and Babies

Are children welcome in the hotel?

Of course! We are not a children's hotel, but we are definitely a hotel for the whole family. This means that we are also very happy to welcome the little ones. We have different room categories that offer enough space for parents and children together. We will be happy to make you a personalised offer. We are happy to provide a baby cot and high chair on request. There are no specific amenities for children in the house itself; however, the nature of the southern Black Forest with its extensive adventure possibilities is right on our doorstep.

SPA and sauna

When and how can I use the sauna?

Our SPA area is open from 4 pm to 8 pm. During this time, the Finnish sauna and the outdoor area can be used as you wish. The sauna is textile-free - no swimwear is permitted here. However, we are happy to provide additional sauna towels for guests who wish to cover up. Please remember to bring bathing shoes for the SPA area. Bathrobes and sauna towels are available for you in your room.

dogs

Can I bring my dog with me?

Yes, your small dog is also welcome in certain room categories. Dogs must be registered at the time of booking.

Dogs can be accommodated in certain rooms in the categories “indoor & outdoor/ by the river”, “indoor & outdoor/ west loggia”, “indoor & outdoor/single” and “family & friends.” Dogs are not permitted in any other room categories. We accept only one dog per hotel room.

Your dog can accompany you not only in your room, but also in our public areas. Of course, we always assume that the dog is well-behaved so that nothing stands in the way of a relaxing vacation experience for the dog owner but also for all other guests. Dogs are not allowed in the spa area, on the lawn, or in the breakfast buffet area.

We charge a flat fee of €12 per night per dog.
This is due to the increased housekeeping costs. Please note that we do not provide any infrastructure such as food, bowls, blankets, or dog beds. Please bring these with you.

We consider it a matter of course that dogs do not sleep in the hotel beds. This is expressly prohibited and would result in an additional cleaning fee of €150.

These rules are self-evident to you and we didn't need to describe them in such detail? Perfect! We look forward to welcoming you and your dog!